Terms of service

Marble Büro LLC · Last updated: November 2, 2026

1. About these Terms

This website, https://marbleburo.com (the "Website"), is operated by Marble Büro LLC ("we," "us," or "our"), with a business contact address at 1133 Broadway Suite 520, New York, NY 10010, United States. These Terms govern your use of the Website and, where applicable, orders placed with us ("Orders"). By using the Website, you agree to these Terms. If you do not agree, please stop using it. Our Privacy Policy explains how we handle personal information; it does not substitute for obtaining consent where consent is required.

2. Inquiries and Orders

2.1 Inquiries and samples. The Website presents materials and accepts product, sample, and project inquiries. Displaying a product does not mean that it is available for immediate online purchase, and it does not constitute acceptance of an Order. Samples are available on request at cost, meaning the sample price plus shipping. To request samples, submit a quote request and note the samples required. We deliver samples worldwide, subject to carrier availability at the destination. Tile and custom project Orders are arranged directly under written quotations and Order confirmations.

2.2 No Order without acceptance. An inquiry or request for a quotation does not itself create an Order. We will communicate the applicable product specifications, prices, payment terms, production schedule, and delivery arrangements before we accept an Order. Order acceptance and the production starting point will be identified in the written Order confirmation or the applicable checkout process. An automated acknowledgment of receipt is not acceptance of an Order unless it expressly confirms acceptance.

2.3 Order requirements. We will not schedule your Order or give a delivery date until we have received all of the following: (a) full details, survey, or drawings of what you require; (b) your deposit; (c) a written purchase order, including any special details or arrangements (or a confirmation email); and (d) approved drawings indicating any special details (or an approval email). All products remain our property until paid in full.

2.4 Our right to decline. To the extent permitted by law, we may accept or decline an inquiry or proposed Order, limit quantities or delivery destinations, decline resale requests, and discontinue products before accepting an Order. If we decline an Order after collecting payment, we will return the payment as required by law.

2.5 Order-specific terms. Order-specific written terms apply to the matters they expressly address. Any change to an accepted Order requires agreement or another lawful basis. Nothing in these Terms removes mandatory rights under applicable law.

3. Accurate information and lawful use

You must provide accurate contact, delivery, and Order information and notify us promptly of any corrections. You must have the legal capacity and any necessary authority to place an Order. You must not use the Website unlawfully, impersonate another person, infringe intellectual property rights, introduce malicious code, or interfere with the security or operation of the Website. We may restrict access to address unlawful conduct, security risks, or material breaches, subject to applicable law and to our obligations relating to existing Orders.

4. Quotations, payment, and prices

4.1 Quotations. Estimated prices are valid for thirty (30) days, after which the offer lapses. Prices do not include V.A.T., import or export taxes, or discounts of any kind unless specifically stated on the quotation.

4.2 Deposit and balance. Unless agreed otherwise in writing, a 50% deposit is payable after confirmation of the Order, and the balance is payable before the shipment day.

4.3 Price increases. We reserve the right to increase the price of an offer to recover any additional cost we incur as a result of late changes you require to the specifications of goods or services, or as a result of any delay caused by your failure or delay in providing sufficient and necessary instructions or information. We will notify you of any such increase before it is incurred. Except as provided in this Section, we will not silently increase an agreed price.

4.4 Catalogue prices and corrections. General catalogue prices and availability may change before Order acceptance. We may correct errors in Website information. If an error affects an Order already submitted, we will contact you to explain the issue and our proposed resolution. If we cancel an Order because it cannot be fulfilled, we will notify you and provide the refund required by the agreed Order terms and applicable law.

5. Products and material characteristics

5.1 Descriptions. We aim to describe products accurately. Images and screen displays may not reproduce colors exactly. General Website information is not a substitute for the product specifications and project information agreed for a particular Order.

5.2 Natural materials. Marble, natural stone, onyx, travertine, and terrazzo are subject to natural variation. All natural materials vary in color, veining, shade, mineral inclusions, pores, and grouting. Terrazzo contains natural aggregates and may also vary in aggregate distribution, tone, and color. The appearance of pores, filled areas, and grouting may vary with the material and finish.

5.3 Variation from samples. The stone used for an Order may differ in appearance from any sample previously given to you. Variations are common between and within slabs of stone from the same block or quarry. Terrazzo batches that are not part of the same Order may differ in tone and color.

5.4 Matching. We will always use matching slabs for adjacent pieces of work to ensure consistency as far as possible. However, an exact match cannot always be guaranteed because of variations between and within the slabs used. A sample indicates general appearance and is not a promise of an identical finished product.

5.5 Limits. These characteristics do not excuse supplying material that fails to meet the agreed description or specifications, and they do not limit mandatory legal rights.

6. Project approvals and customer responsibilities

For custom and project Orders, you must check and approve the applicable dimensions, quantities, finish, specifications, delivery access, and drawings before authorizing production. You are responsible for the accuracy of information supplied by you or your appointed professional. Changes after approval require our written agreement. We may refuse a requested change, or quote revised costs and lead times for your approval before proceeding. These provisions do not transfer to you responsibility for our own errors or breach.

Unless expressly included in our written scope, we do not provide installation, site measurement, structural engineering, or verification of compliance with project-specific building requirements. You and your qualified professionals must assess suitability for the intended application and arrange appropriate installation. General product discussions do not expand our agreed scope or override an express specification or mandatory legal obligation.

7. Production and delivery

Production and delivery arrangements are described in our Shipping and Delivery Policy and in the written Order terms. Lead times are estimates, are subject to change, and are not guarantees. Freight and delivery costs are subject to change based on the final dimensions of the cargo and freight rate fluctuation. Unloading on site is not included. Depending on the size and weight of the crates, a forklift may be required to unload. Waiting time is charged at USD $150.00 per hour after one (1) free hour. Material must be inspected on delivery, and all damage must be noted on the carrier's proof of delivery (POD) at the time of delivery. The Shipping and Delivery Policy sets out further detail, including the consequences of failing to inspect on delivery. We will comply with applicable requirements concerning notice of shipment delays, consent to revised shipment dates, and cancellation and refunds.

8. Returns and cancellations

Our Return and Refund Policy sets out the eligibility requirements for voluntary returns, written approval, time limits, return shipping costs, and restrictions on custom samples. All voluntary cancellations require our written approval, which, to the extent permitted by law, we may grant or refuse in our sole discretion, including before production or dispatch. Return eligibility criteria do not create an automatic right to return. A discretionary exception for one Order does not waive our rights for another Order, subject to applicable legal rights. Change-of-mind returns of tile and project Orders are not accepted after delivery and acceptance of the material on site. These restrictions do not eliminate remedies for defective, damaged, incorrect, or otherwise nonconforming goods where required by law.

9. Shopify and personal information

Shopify hosts the Website and processes information about visits and, when purchasing is available, purchases, in order to operate and improve the services it provides to us. Where Shopify Network Intelligence is enabled, this includes services based on interactions with our store, other merchants, and Shopify. Information may be shared with Shopify and service providers in countries other than your own. See our Privacy Policy for details and privacy choices.

10. Intellectual property

Website text, designs, photographs, graphics, trademarks, and other content belong to us or to their respective owners or licensors. Except as permitted by law or with the owner's permission, you must not reproduce, distribute, sell, or exploit that content. You may view and use the Website for lawful personal or business inquiries.

11. Third-party websites and tools

The Website may link to independent third-party websites or tools. Their operators are responsible for their own services, content, and terms. Please review their terms and privacy notices before using them. This Section does not remove any responsibility we have under applicable law for our own services or obligations.

12. Website availability and limitation of liability

We may change, suspend, or discontinue Website features, and we do not promise uninterrupted or error-free access. Such changes do not eliminate our obligations under accepted Orders.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MARBLE BÜRO LLC IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL LOSSES, INCLUDING LOST PROFITS, LOST BUSINESS OPPORTUNITIES, OR PROJECT DELAY LOSSES. TO THAT SAME EXTENT, OUR AGGREGATE LIABILITY ARISING FROM A PARTICULAR PRODUCT OR ORDER IS LIMITED TO THE AMOUNT PAID TO US FOR THE AFFECTED PRODUCT OR ORDER.

WHERE APPLICABLE LAW PERMITS THE SELLER TO CHOOSE THE REMEDY FOR NONCONFORMING GOODS, WE MAY ELECT TO REPAIR OR REPLACE THE AFFECTED GOODS OR REFUND THEIR PURCHASE PRICE. THIS IS NOT AN EXCLUSIVE REMEDY WHERE APPLICABLE LAW REQUIRES OTHERWISE OR WHERE A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

These limitations do not exclude or limit liability for fraud, willful misconduct, gross negligence, personal injury, or any other matter to the extent that excluding or limiting it is prohibited by applicable law. They do not remove mandatory warranties, statutory consumer remedies, or obligations to provide refunds or other remedies that cannot lawfully be limited. Any express written warranty remains subject to its terms and applicable law.

13. Business-customer indemnity

If you act as a business, you agree, to the extent permitted by law, to indemnify Marble Büro LLC against third-party claims and reasonable associated costs to the extent caused by your unlawful use of the Website, your infringement of third-party intellectual property through materials you supply, or your material breach of these Terms. This does not require you to indemnify us for our own negligence, misconduct, or breach. We will notify you of any such claim and cooperate reasonably. No settlement may admit liability or impose obligations on you without your consent, which will not be unreasonably withheld.

14. Events beyond reasonable control

To the extent permitted by law, we are not responsible for delays in performance caused by events beyond our reasonable control, such as transport disruption, natural disaster, industrial action, or government restrictions. We will notify you of any material impact and take reasonable steps to address it. This Section does not override mandatory requirements concerning shipment-delay consent, cancellation, or refunds.

15. Changes to these Terms

We may update these Terms by posting a revised version and updating the last-updated date. We will give additional notice where required by law. Revisions will not retrospectively change an accepted Order without agreement or another lawful basis.

16. Governing law and remaining provisions

These Terms are governed by the laws of the State of New York, United States, subject to any mandatory protections available to you under applicable law. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision, or a discretionary accommodation, does not by itself waive the right to enforce it later. A waiver for a particular Order must be confirmed by us in writing, subject to applicable law.

17. Contact

Marble Büro LLC, 1133 Broadway Suite 520, New York, NY 10010, United States. Email: info@marbleburo.com. Website: https://marbleburo.com.